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1. Set SMART goals - Specific measurable Achievable Relevant & Time Based. I think every single organization in their goal setting process tries to do this but I doubt if it is followed to the spirit...
2. When you appreciate, let it be TRUE - Timely, Responsive, Unconditional & Enthusiastic.
3. Become responsible & take ownership for all the errors & wrongs. At the same time, be honest in sharing the pride of goodness with the real owners & all others who are truely responsible.