Confidential? Not @ BPO...

Hmmm, the new claim is that Indian call centers are stealing information about Britishers. The complete report on the same will be published like on Thursday.

Obviously when calls centers are operating for Banks and other similar financial instituitions, people have to provide very sensitive & personal confidential information inorder to access the accounts and other details. I always have had doubts about providing such information to any telephonic customer service representative. Like from US people need to provide Passport numbers, SSN, credit card details & bank account details to get things done over phone. Not good at all.

Like here in this report that is yet to be published it seems the information are more on the credit cards that are used by people for personal purchases and all. And it seems the information is taken by the tech support people in jump drives out of the centers.

So, how to make a good judgement decision on who is reliable?